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Customer Service
Dedicated Customer Service Line: (217) 522-8069 Monday through Friday 8:00 a.m. to 5:00 p.m.

SMTD --Fixed Route Service-- Monday through Saturday 6:00 a.m. to 5:45 p.m. NIGHT SERVICE Monday through Friday Only 6:45 p.m. to 11:45 p.m. (217)522-5531
Dispatchers for the SMTD service will be happy to help you plan your trip on the SMTD buses. Be prepared to tell them the intersection closest to your current location, so they can determine the closest bus stop to you, where you want to go, and what time you need to reach your destination. They will be able to tell you where to board the bus, the time you need to be at the bus stop and what bus to transfer to, so that you may complete your trip.
ACCESS SPRINGFIELD--Origin-to- Destination--6:00 a.m. to 11:00 p.m. Monday through Friday and 6:00 a.m. to 6:00 p.m. Saturday. (217)522-8594
Once you have been qualified to ride the Access Springfield system, call the number above to schedule your trip. Although you do not have to call in advance, you have a better chance of scheduling your trip at the time closest to your needs if you provide more advance notice. Trips must be scheduled within a two-hour window of the requested time. Consequently, if you request a pick up at 8:00 a.m., the trip may be scheduled anytime between 7:00 a.m. and 9:00a.m.
Click here to see how you can become qualified to ride the Access Springfield system.
At any time, if you are not totally satisfied with the service provided by our dispatchers or drivers, for either SMTD or Access Springfield, please ask for the Superintendent of the respective service. If the Superintendent does not resolve your problem to your satisfaction, submit your comments below OR contact the Assistant Managing Director for Operations and Planning at (217) 522-6087.
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