Lost & FoundReporting a Lost ItemLeft something on a bus? We may be holding onto it for you.Lost items found on SMTD buses are turned into our dispatch office at 928 S. 9th Street. Call (217) 522-5531 to see if your item has been turned in.Lost & Found Retrieval TipsItems sometimes aren't found until the bus has returned to the garage at the end of a shift. It is best to wait and call the next day to see if SMTD has found your item.When you call, be ready with information that can help us identify your lost item, such as a detailed description or a unique characteristic of an item.Knowing the bus number or route can help.At no time does SMTD assume responsibility for lost items. Items in the SMTD Lost & Found are disposed of each Friday. If an item was turned in on a Thursday or Friday, it is kept until the following Friday. Lost Items FAQs What should I do if I left something on an SMTD bus? Items sometimes aren't found until the bus has returned to the garage at the end of a shift. It is best to wait and call the next day to see if SMTD has found your item. How do I contact SMTD lost and found? Please call Customer Service at 217-522-5531. How long does SMTD keep lost items? At no time does SMTD assume responsibility for lost items. Items in the SMTD Lost & Found are disposed of each Friday. If an item was turned in on a Thursday or Friday, it is kept until the following Friday. What information should I have when reporting a lost item? When you call, be ready with information that can help us identify your lost item, such as a detailed description, unique characteristic of an item, and/or the bus number or route. Where do I pick up an item found on an SMTD bus? Lost items found on SMTD buses are turned into our dispatch office at 928 S. 9th Street.